Behind every smooth service experience there is a strong backend system in place. Similarly, Maple Concierge Web and Staff Ally are like two extended arms of a hotel that ensure better guest service and improved staff productivity.
The web ally is a dashboard to access, manage and update all the other allies. It allows the hotel to effectively upload the data onto all other solutions along with managing requests.
The managers can access important information like average response time taken to complete a request and improve the efficiency of the staff by automatically escalating the requests.
Any sort of delay in executing a guest request is a major blow to the entire service experience. Staff Ally, a solution for your staff, ensures such a thing never happens at your prestigious hotel. It sends instant notifications to the respective staff members on their Android phones and automatically escalates the requests in case of any delays.